Frequently Asked Questions
Have questions about Vittoria Hotel & Suites, or our policies and procedures? We have compiled a list of the most frequently asked questions by our guests. If you cannot find the answer to your question below, please feel free to contact us anytime.
Q: Where is Vittoria Hotel & Suites located?
A: Located centrally in the core of Niagara Falls’ Tourist and entertainment district, Vittoria Hotel & Suites is located just steps away from many area restaurants, shops and attractions. Come see us at 5851 Victoria Avenue, Niagara Falls, Ontario, L2G 3L6.
Q: How do I get to Vittoria Hotel & Suites?
A: From Toronto Pearson International Airport:
- Get on ON-427 S
- Take Highway 401 West to Highway 403 West to QEW (Queen Elizabeth Way)/Hamilton.
- Continue to Niagara.
- From QEW take Highway 420 (Falls/Bridge to USA)
- Turn right onto Stanley Avenue
- From Stanley Avenue turn left onto Ferry Street
- Continue onto Victoria Avenue and we’re located on the left-hand side of the street at 5851 Victoria Avenue
- Follow signs from the airport to 33 West
- Take the exit to I-90W towards Erie
- From the I-90 take exist 53 to the 190 North
- Take exit 9 towards Peace Bridge to Canada
- Follow the QEW North into Niagara Falls
- Take ON-420 towards Niagara Falls USA
- Turn right onto Stanley Avenue
- Turn left onto Ferry Street
- Continue onto Victoria Avenue and we’ll be located on the left-hand side of the street at 5851 Victoria Avenue
Q: What time is check-in and check-out?
A: Check-in time is 4:00 PM and check-out is 11:00 AM.
Q: What is the cancellation policy?
A: If you require to cancel a room, it must be done within 48 hours prior to the scheduled date of arrival. Failure to provide 48 hours’ notice will result in a penalty of first night room and tax.
Q: Do you have a pool and exercise facility?
A: Enjoy our indoor pool, jacuzzi and fitness centre. All guests may use the pool and exercise area at no additional charge from 9 am to 11 pm.
Q: Do you have an On-Site Restaurant?
A: The Vittoria Hotel and Suites Dining Room is open for breakfast and lunch daily with delicious meals at an affordable price.
Q: Do you offer cots or cribs?
A: Cots and cribs are available on a request basis. Cots are a charge of $20.00 Canadian per evening and cribs are available complimentary. Based according to availability.
Q: Do you offer accessible accommodations?
A: Vittoria Hotel and Suites is committed to quality in serving all guests, including people with disabilities, and will fulfill these responsibilities in a hospitable manner to accommodate such individuals. Vittoria Hotel and Suites offers accessible guest rooms, accessible registration desk and on site accessible self-parking.
Q: Do you offer parking?
A: On-site parking is available at $15.00 per night per vehicle with in-and-out privileges.
Q: How do I contact a guest at the hotel?
A: A guest may be reached through the switchboard at 905-356-2648.
Q: Can I bring my pet?
A: Unfortunately we do not accept pets. Service animals are permitted with proper service certification.
Q: Do you have Wi-Fi?
A: Yes, we offer complimentary Wi-Fi to all of our guests in all areas of the hotel. If we were unable to answer your questions, please contact us by e-mail at resinfo@vittoriahotels.com.
